The small print, written kindly.
Honest about the fact that every piece is vintage, used and one of a kind and still fully protective of you as a buyer.
Condition, as described
Every piece is vintage and sold in the condition shown and described at the time of listing, including any wear, repairs or imperfections we have noted. That character is part of what you are buying, not a flaw to fix.
We photograph honestly and describe condition in detail so there are no surprises.
If a piece arrives damaged or is not as described
You are covered, in full. If your piece arrives damaged in transit, or is materially different from how it was listed, you can request a full refund or a replacement.
Contact us within 14 days of delivery with your order number and photographs. We cover return shipping in these cases.
Refunds are issued to your original payment method once the piece is received back with us, or immediately for confirmed transit damage.
Change of mind
Because each piece is one of a kind, once it is sold it is genuinely gone, so we do not offer change of mind returns the way a mass market retailer would.
If you are not sure, message us before you buy and we will happily send extra photographs, measurements or a short video.
Trade and wholesale orders
Trade and wholesale purchases follow our separate Trade & Wholesale Terms, not this consumer policy.
Still wondering about something? Write to us, a real person answers.
Get in touch